Frequently Asked Questions
Can I come take a tour?
We are open to the public, Monday – Friday from 9am – 5pm, and have a Veteran on duty who would be happy to give you a tour of the building and answer any questions you have while you are here. If you are not available during those times, we often accommodate tours on Saturdays and weekday evenings.
Do you offer payment plans?
Yes, we are happy to work with you. At the time of booking you have the option to pay in full or set up payments before your event. For specific information, please contact us directly. If you are booking within 2 weeks of your event, full payment is typically due at the time of booking.
Is there outside space? And do we have access to it?
Yes, our back patio is available to use your rental of the Dining Room & Kitchen. We just ask that you stay within the area provided.
Is your building wheelchair accessible?
Yes! We have an outdoor wheelchair ramp to provide access to the building as well as an elevator located inside.
Is a deposit required to book my event?
When you are ready to book your date, our Marketing & Program director will draft a contract for your review. $200 Refundable damage/security deposit is required at the time of reservation and will be returned upon satisfactory inspection of the venue following your event. Reservation is only guaranteed upon delivery of the signed contract and damage/security deposit
Who can I talk to for venue needs on the day of event?
There will be a Veteran representative on site during your event that can help you with questions or needs you may have.
Can we have alcohol at the event?
During events with less than 99 attendees, alcohol is permitted when accompanied by an Alcohol Beverage Catering Permit from the Caldwell City Clerk's office. The licensed business you hire to sell or serve alcohol beverages must complete the application 5 business days before the event. For any questions, contact the City Clerk at 208-455-4656 or email: email@example.com
Is there a specific time my event must end?
Events must end and take down/cleaning complete by 10:00pm unless approved beforehand and the additional fee of $50.00 per hour is paid in full.
What is your cancellation policy?
31+ days before event date, we will refund your deposit and any rental fee paid to this point.
10-30 days before event date, you would receive a Building Credit in the amount of your deposit and any rental fee paid to this point. Your Building credit is valid for 365 days from the date you originally booked.
10 days or less before your event date, there is no refund of money upon cancellation or rescheduling.
We try to be understanding when dealing with unforeseen circumstances and will handle each case as we see fit.
Can I bring in outside catering?
We have an open-vendor policy. We encourage you to use any vendor or caterer of your choice, with no restrictions.
Are there limitations on decorations?
You are welcome to decorate to fit your needs with any decorations that can be removed without any harm to the venue. No nails, hooks, tacks, screws, poles, stakes, tapes or glues that leave a sticky residue. No candles, confetti, rice, hay, bubbles, glitter or sparklers. Anything similar must be approved by building staff.
Can we come in early to decorate?
You are allowed to access to your rooms when your time block starts, so if you are needing extra time to decorate, make sure you include it in whatever time block is agreed to when you sign the “Use Agreement Form”.
Am I responsible for any of the cleaning?
All items brought in by you, your vendors, or your guests will be to be removed. All tables and chairs put away and in pre-rented condition. All areas should be free of food and beverages and wiped down. Floor should be swept and mopped. After all the trash is gathered, the trash bags should be placed in the outdoor trashcans at the rear of the building. A cleaning charge may be added for any excessive cleaning needed following your event.
Who sets up tables and chairs?
You are responsible for set up and take down of tables and chairs. We do offer this service if discussed and agreed to in advance for an additional fee depending on the size of your event.
Can we bring our own music?
You may bring your own music and we offer a wireless speaker system and microphone if needed for your event. All music during your event must comply with Caldwell City Code 07-13-03 which states that between the hours of 11pm - 7am nothing audible at 150ft or more from the source of the sound. Otherwise we just ask that no music audible from the exterior of the building during your event contain lyrics that are vulgar, obscene or contain profanity.